Turnitin error in Student view (expected behaviour)

Owned by CIT Webmaster
Last updated: 11 Sept 2023
1 min read

When viewing a Turnitin assignment in Student view, you will encounter the following error message:


Sorry, we could not process your request.

We can't find a valid email address for you. Set your email address in your learning management system (LMS), then try again.


This is the expected behaviour. Canvas student view does not work with external apps such as Turnitin.

Attendance, conferences, conversations inbox, collaborations, differentiated assignments, external apps, groups, peer reviews, and profiles do not work for the Test Student.